Shipping Policy:
1. Shipping Methods:
• We offer various shipping options, including standard and expedited delivery.
• Shipping methods may vary depending on your location.
2. Processing Time:
• Orders are typically processed witin 2-3 business days.
• Customized or made-to-order items may have longer processing times.
3. Shipping Costs:
• Shipping costs depend on the selected shipping method and the destination.
• We may offer free shipping on orders over a certain amount.
4. Shipping Restrictions:
• We currently ship to the US, UK and Asia
• Please note that we do not ship to P.O. boxes.
5. Tracking Information:
• Once your order is shipped, you will receive a tracking number via email or text to monitor your delivery.
6. Delays and Issues:
• We strive to meet delivery times, but delays can occur due to unforeseen circumstances like weather or carrier issues.
Return and Refund Policy:
1. Returns:
• If you’re not satisfied with your purchase, you may return it within 14 days of receiving it.
• To be eligible for a return, the item must be unused and in the same condition as when received.
2. Return Process:
• Please contact our customer support to initiate the return process.
• You will be responsible for return shipping costs.
3. Refunds:
• Once we receive your returned item, we will inspect it and process a refund within [2-3] days.
• Refunds will be issued to the original payment method.
4. Exemptions:
• Certain items, such as personalized or perishable goods, may not be eligible for return.
5. Damaged or Defective Items:
• If your item arrives damaged or defective, please contact us within [10] days of receiving it, and we will arrange a replacement or refund.
6. Refund Amount:
• The refund will typically include the product price; shipping costs are non-refundable unless the return is due to our error.